Your Privacy at 365abe

This Privacy Policy ("Policy") describes how 365abe ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of users ("Player", "you", "your") who access or register on https://365abe.net. This Policy applies to all services offered by 365abe including sports betting, live casino games, slot games, crash games, Win Drop, High Roller tables, and any promotional or bonus campaigns operated by 365abe.

By creating a 365abe account, making a deposit, placing a bet, or otherwise using any part of the 365abe platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and 365abe.

365abe is committed to handling your personal data in a manner that is transparent, fair, and consistent with internationally recognised data protection principles. We understand that our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are placing a significant degree of trust in us when they share their personal information, and we take that trust seriously.

If you have any questions about this Policy or about how 365abe handles your personal data, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, and can escalate data-related enquiries to our data protection point of contact where necessary.

365abe collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party partners involved in identity verification and payment processing. The categories of data we collect are described below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, unless such information is voluntarily disclosed by the player in the context of a responsible gaming self-assessment or support communication. Any such information shared in a responsible gaming context is treated with the highest level of confidentiality and is used solely to provide appropriate player support.

365abe processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which 365abe processes personal data are as follows:

• Account Management: To create, maintain, and administer your 365abe player account, including verifying your identity and age (18+), processing deposits and withdrawals, and communicating account-related information.
• Service Delivery: To provide access to all games, betting markets, promotional offers, and platform features available on 365abe, including cricket betting, live casino, slots, Win Drop, and High Roller tables.
• Financial Processing: To process and record all financial transactions including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer deposits and withdrawals.
• Compliance & Fraud Prevention: To conduct identity verification, age verification, anti-money-laundering (AML) checks, and fraud detection in accordance with applicable standards. This includes monitoring for suspicious betting patterns, duplicate accounts, and bonus abuse.
• Customer Support: To respond to support requests, investigate complaints, resolve disputes, and maintain records of communications with the support team.
• Responsible Gaming: To monitor player activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and wager limits, and provide access to responsible gaming resources. See our Responsible Gaming page for full details.
• Marketing Communications: To send you promotional offers, bonus notifications, and campaign updates (such as BPL, IPL, Eid, or Pohela Boishakh promotions) where you have opted in to receive marketing. You may opt out at any time through your account settings or by contacting [email protected].
• Platform Improvement: To analyse usage patterns and technical performance data to improve the 365abe platform, fix bugs, and develop new features for players in Bangladesh.

365abe uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate the platform effectively, remember your preferences, and understand how players interact with the site. Cookies are small text files stored on your device by your browser when you visit https://365abe.net.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions on 365abe.

Third-party service providers used by 365abe (such as analytics platforms and payment gateways) may also set their own cookies on your device when you interact with their services through the 365abe platform. These cookies are governed by the respective third-party providers' privacy policies. 365abe does not control third-party cookies.

365abe does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with the following carefully selected categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank require transaction data (name, account reference, amount) to process deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and age-verification service providers receive identity document data solely for the purpose of verifying your eligibility to use the 365abe platform.
• Game Technology Providers: Game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session and gameplay data to support fair-play auditing and RNG certification. Personal identity data is not shared with game studios.
• Fraud Prevention & AML Services: Specialist compliance technology partners assist 365abe in detecting and preventing money laundering, account fraud, and bonus abuse. These partners operate under strict confidentiality and data processing agreements.
• Legal & Regulatory Authorities: 365abe may be required to disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction in Bangladesh or internationally where required by law, court order, or binding regulatory directive. Such disclosures will be made only to the extent required and will be documented.
• Customer Support Technology: Our support platform provider processes communication data (support tickets, live chat transcripts) on our behalf under a data processing agreement.

365abe retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including any legal, accounting, or compliance obligations. The retention periods applicable to the main data categories are set out below.

Once the applicable retention period has elapsed, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an individual player. Anonymised and aggregated statistical data (for example, aggregate betting volumes or game popularity metrics) may be retained indefinitely as it no longer constitutes personal data.

Where an account has been closed due to a suspected Terms breach or fraud investigation, relevant data may be retained for a longer period pending the conclusion of any related legal proceedings or regulatory review.

As a 365abe player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 365abe support team at [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that 365abe holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" (SAR). 365abe will provide a summary of your data in a clear, readable format.
• Right to Rectification: If you believe that any personal data 365abe holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many basic account details directly through your account dashboard without contacting support.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data ("right to be forgotten"). This right is subject to limitations where retention is required by law (for example, AML and financial record-keeping obligations override an erasure request for transaction records during the mandated retention period).
• Right to Restrict Processing: You may request that 365abe restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on 365abe's legitimate interests where you believe your individual rights and freedoms override those interests.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where 365abe processes your data on the basis of your consent (for example, marketing emails or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 365abe processes your personal data, please contact our support team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Availability: 24 hours a day, 7 days a week
• Language: English
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days.

For formal data protection enquiries — including Subject Access Requests, erasure requests, and complaints relating to data processing practices — please mark your email with the subject line [DATA PRIVACY REQUEST] to ensure it is routed to the appropriate team member promptly.

365abe is committed to operating a transparent, player-first platform. We review and audit our data practices regularly to ensure that our Privacy Policy accurately reflects how we handle personal data. The most current version of this Policy is always accessible at https://365abe.net/privacy-policy. For related information, please also review our Terms & Conditions, Responsible Gaming Policy, and FAQ pages.